Return Policy
At DhiyoTech Pvt. Ltd., we are committed to providing high-quality IT services and ensuring customer satisfaction. We understand that there may be circumstances where you might need to request a return or refund. This Return Policy outlines the guidelines for initiating a return and the procedures we follow to address your concerns effectively.
1. Eligibility for Returns:
- Our return policy covers specific scenarios where you may be eligible to request a return. These include:
- Non-delivery of the service within the agreed-upon timeframe.
- Significant deviations from the scope of work or service specifications.
- Technical issues or errors that significantly impact the functionality or performance of the delivered service.
2. Timeframe for Return Requests:
- You must initiate a return request within [X] days from the date of service delivery. We encourage you to report any issues or concerns as soon as possible for swift resolution.
3. Return Procedure:
- To request a return, please contact our customer support team at info@dhiyotech.in or call 9617161034. Provide your order details, a detailed description of the issue, and any supporting documentation if available.
4. Evaluation and Resolution:
- Upon receiving your return request, our team will thoroughly evaluate the situation to verify eligibility and assess the reported issues.
- We may request additional information or conduct further tests to understand the nature of the concern better.
5. Refund or Service Correction:
- If the return request is approved and the issue is deemed valid, you have two options:
- Refund: You may be eligible for a full or partial refund, depending on the nature and severity of the reported issue. The refund will be processed within [X] business days, and the amount will be credited to the original payment method used during the service request.
- Service Correction: In some cases, we may offer to correct the reported issues and re-deliver the service to meet the agreed-upon specifications.
6. Non-Refundable Services:
- Certain services may be non-refundable due to their unique nature, involvement of third-party resources, or regulatory restrictions. We will communicate any non-refundable aspects clearly before initiating the service request.
7. Scope of Responsibility:
- DhiyoTech Pvt. Ltd. will be responsible for addressing and resolving issues that are within the scope of the agreed-upon service request and specifications.
8. Communication of Return Status:
- Throughout the return process, our customer support team will maintain open communication with you, providing updates and progress reports until a resolution is reached.
9. Dispute Resolution:
- In the unlikely event that a dispute arises regarding the return process or resolution, both parties agree to engage in amicable discussions to reach a mutually acceptable solution.
10. Updates to the Return Policy:
- We may update this Return Policy from time to time to reflect changes in our practices or for legal compliance. You will be notified of any significant changes through the website or other communication channels.
11. Contact Us:
- If you have any questions or concerns regarding our Return Policy or need assistance with the return process, please don’t hesitate to contact our customer support team at info@dhiyotech.in or call 9617161034
By availing our IT services at DhiyoTech Pvt. Ltd., you acknowledge that you have read and understood this Return Policy and agree to comply with its terms and conditions. We are dedicated to ensuring a satisfactory experience for all our clients, and your feedback is invaluable to us in maintaining the quality of our services.
Thank you for choosing DhiyoTech as your preferred IT service provider!