Cancellation Policy
At DhiyoTech Pvt. Ltd., we understand that circumstances may change, and you may need to cancel or modify your service request. We strive to provide a flexible and hassle-free cancellation process. This Cancellation Policy outlines the guidelines for canceling services with us to ensure a smooth experience for our valued clients.
1. Service Cancellation Timeframe:
- You may request a cancellation or modification of services within [X] hours from the time of placing the service request. We encourage you to inform us at the earliest opportunity to expedite the process.
2. Cancellation Procedure:
- To initiate a cancellation or modification, please contact our customer support team at info@dhiyotech.in or call 9617161034. Kindly provide your order details and the specific services you wish to cancel or modify.
3. Eligibility for Cancellation:
- Services that have already been initiated or delivered may not be eligible for cancellation. If the service request is already in progress or completed as per the agreed timeline, it will not be subject to cancellation.
4. Refund Eligibility:
- For services that are eligible for cancellation within the specified timeframe, you may be eligible for a refund. However, please note that certain services may have non-refundable components, such as third-party expenses or resources already allocated to the project.
5. Partial Refunds:
- In cases where a service request involves multiple tasks or phases, and some tasks have already been completed, a partial refund may be applicable for the remaining unfulfilled tasks.
6. Refund Process:
- Once your cancellation request is approved, we will process the refund within [X] business days. The refund will be credited to the original payment method used during the service request.
7. Non-Refundable Services:
- Some specialized or personalized services may be non-refundable due to their unique nature and the resources involved. Such cases will be communicated clearly before initiating the service request.
8. Communication of Cancellation Status:
- Our customer support team will keep you informed throughout the cancellation process, from the request initiation to the final refund confirmation. You can expect prompt and transparent communication from our team.
9. Modification of Services:
- If you wish to modify the scope or details of your service request instead of canceling it entirely, please let us know as soon as possible. Our team will work with you to accommodate the necessary changes.
10. Cancellation by DhiyoTech:
- While we strive to fulfill all service requests, DhiyoTech reserves the right to cancel or suspend a service request in exceptional circumstances. If such a situation arises, we will promptly inform you of the reasons for the cancellation and explore suitable alternatives, if applicable.
11. Exceptions and Disputes:
- Any exceptions to this Cancellation Policy will be handled on a case-by-case basis and are subject to the approval of the management. If you have any disputes or concerns regarding the cancellation process, please reach out to our customer support team for resolution.
We value your trust and strive to provide the best-in-class IT services at DhiyoTech Pvt. Ltd. While we aim to make the cancellation process as smooth as possible, we also encourage open communication to address any concerns or queries you may have. Thank you for choosing us as your preferred IT service provider!