Refund Policy
At DhiyoTech Pvt. Ltd., our primary goal is to provide you with high-quality IT services and ensure your utmost satisfaction. We stand by the excellence of our services and strive to resolve any issues promptly. This Refund Policy outlines the guidelines and procedures for requesting a refund, ensuring a fair and transparent process for our valued clients.
1. Eligibility for Refunds:
- Refunds may be considered in the following situations:
- Non-delivery: If our IT services are not delivered within the agreed-upon timeframe, you may be eligible for a refund.
- Significant Deficiencies: If the delivered service significantly deviates from the scope of work or agreed-upon specifications, you may request a refund.
- Technical Issues: If there are technical errors or functionality issues that adversely affect the performance of the delivered service, a refund may be applicable.
2. Timeframe for Refund Requests:
- You must initiate a refund request within [X] days from the date of service delivery. Any refund requests made after this timeframe may not be considered.
3. Refund Procedure:
- To request a refund, please contact our customer support team at info@dhiyotech.in or call 9617161034. Provide your order details, a detailed description of the issue, and any relevant supporting documentation.
4. Evaluation and Resolution:
- Upon receiving your refund request, our team will thoroughly evaluate the situation to verify eligibility and assess the reported issues.
- We may request additional information or conduct further tests to understand the nature of the concern better.
5. Refund Approval:
- If your refund request is approved, we will process the refund within [X] business days. The refund will be credited to the original payment method used during the service request.
6. Partial Refunds:
- In some cases, a partial refund may be applicable if only a portion of the service has been delivered or if specific components are deemed refundable.
7. Non-Refundable Services:
- Certain specialized or personalized services may be non-refundable due to their unique nature, involvement of third-party resources, or regulatory restrictions. We will communicate any non-refundable aspects clearly before initiating the service request.
8. Communication of Refund Status:
- Throughout the refund process, our customer support team will maintain open communication with you, providing updates and progress reports until the refund is processed.
9. Dispute Resolution:
- In the unlikely event that a dispute arises regarding the refund process or resolution, both parties agree to engage in amicable discussions to reach a mutually acceptable solution.
10. Updates to the Refund Policy:
- We may update this Refund Policy from time to time to reflect changes in our practices or for legal compliance. You will be notified of any significant changes through the website or other communication channels.
11. Contact Us:
- If you have any questions or concerns regarding our Refund Policy or need assistance with the refund process, please don’t hesitate to contact our customer support team at info@dhiyotech.in or call 9617161034.
By engaging with DhiyoTech Pvt. Ltd., you acknowledge that you have read and understood this Refund Policy and agree to comply with its terms and procedures. We value your satisfaction and are committed to addressing any concerns in a fair and professional manner.
Thank you for choosing DhiyoTech as your preferred IT service provider!